Frequently Asked Questions (FAQs)
We’ve put together the most popular questions our customers ask us about our products and ladder range.
What is an FAQ ?
A FAQ stands for frequently asked questions that we often get asked about from our customers.
Ladders
Q. Can I rest my ladder against my window?
Q. Do the Working at Height Regulations (WAHR) apply to DIY users?
Q. How far can I extend my double or triple extension ladder?
Q. What happened to the old British Standards Class 2 ladders?
Q. Can I separate my EN131 trade ladder triple or double into single ladders?
Q. Is it safe to rest my ladders against my guttering?
Q. How far above the roof of my house should the ladder clear if I am to gain safe access?
Q. How do I stop my ladders slipping?
Q. What angle should I use my ladder at?
Q. I’ve just bought a new home, what ladders should I buy to help fix it when things go wrong?
Q. Is it safe to drive with my ladders strapped to my roof rack
Q. What are the advanages of buying Combination Ladders
Loft Ladders
Q. Which ladders include hatches?
Q. Which ladders include poles to open the trapdoor?
Q. What measurements do I need to take to make sure I get the right loft ladder?
Q. What is the best loft ladder if I am restricted for vertical clearance within the loft?
Q. Which loft ladders meet Building Regulations?
Q. Do you offer an installation service
Step Ladders
Q. On a step ladder, is the platform counted as a tread?
Q. Is it safe to stand on the platform of a step ladder?
Q. Why are some step ladders yellow?
Delivery
Q. What is your standard delivery time?
Q. Can you call me before your delivery is due?
Q. Do you deliver at the weekend?
Q. Does your price include a charge for carriage?
Q. How are the staircases packaged and delivered?
Q. Will the carrier leave it with my neighbour?
Q. Can the carrier leave it round the back of my house
Q. What happens if I am out and I miss the carrier ?
Accessories
Q. How do I stop my ladder from slipping?
Q. How can I transport my ladders?
Q. What is the difference between a Ultimate Stand Off and a Adjustable Stand Off?
